•Provides the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization
•Used computers for various applications, such as database management or word processing.
• Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Created, maintained, and entered information into databases.
• Scheduled and confirmed appointments for clients, customers, or supervisors.
• Contacted prospective customers to present information and explain available services.
• Determined customers' financial services needs and prepare proposals to sell services that address these needs.
•Answered customers' questions and explain available services such as deposit accounts, bonds, and securities.
• Compute taxes owed, using adding machines and complete entries on forms, following tax form instructions and tax tables.
• Prepared simple to complex tax returns for individuals or small businesses.
• Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
• Consulted tax law handbooks to determine procedures for preparation of atypical returns.
• Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Received payments and posted amounts paid to customer accounts.
• Advised customers of necessary actions and strategies for debt repayment.
• Documented all investigative activities.
Monitoring and maintaining computer systems and networks
Prepared and submitted report on the IT and administrative activities of the month.
Providing technical support across the company
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Testing new technology
Repairing and replacing equipment as necessary
Setting up accounts for new users
Attended teacher meetings and training sessions, as well as parent-teacher conferences
Assisted with classroom instruction and provide support and guidance to students
Maintained a supportive, safe and clean classroom environment
Designed and implement a classroom system to track student progress, and take steps to ensure academic progress is where it should be.
Worked closely with the lead teacher to identify issues students are having and develop appropriate solutions
Social Work
3800 Finnerty Rd, Victoria, BC V8P 5C2
Microsoft Excel - Advanced
Microsoft Word - Proficient
Power Point - Proficient
French -Proficient
Troubleshooting proficiency
Technical support-Proficient
Customer service- Proficient
Strong communication
Fleet dispatch operations
System administration
Scheduling-Proficient
Active Directory- Proficient
Bilingual : English and French
Five more international languages
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Phone: 1.581.995.8168
E-mail: alainmakaba@outlook.fr
I Create awesome and mobile-friendly websites!
Address: Canada
Phone: 1.581.995.8168
Email: alainmakaba@outlook.fr
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Alain Makaba